refund policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll need to provide the receipt or proof of purchase.
How to Start a Return
To begin the return process:
Contact us at info@thephoenixec.com.
Returns should be sent to the following address:
Attn: Returns, 402 Graham Ave, First Floor, Eau Claire, WI 54701.Items sent back without prior return approval will not be accepted.
If your return is approved, we’ll provide you with a return shipping label and instructions for sending your package.
For any questions about returns, please email us at info@thephoenixec.com.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (e.g., food, flowers, plants).
Custom products (e.g., special orders or personalized items).
Personal care goods (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.
We also do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us.
Exchanges
The quickest way to get what you need is to return the original item and, once your return is approved, make a separate purchase for the replacement item.
Refunds
Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@thephoenixec.com.